Cancellations received by first time buyers within 72 hours of membership purchase will be offered a complete refund minus shipping and handling. Cancellations received within 30 days of purchase will receive a full refund minus a $150 service fee and any other applicable fees such as, but not limited to, shipping and handling, training fees, and any fees due to Tax Exact. No refunds will be provided for software that has been used to e-file or is a renewed previous year customer with the exception of previous year renewed customers will be able to claim the 100% Money Back Guarantee qualifications listed above in 1, 2, 3, 4.
To obtain a refund, you must mail (by U.S. postal service or national courier) a written request to:
Attn: Refund Request
P. O. Box 10935
Murfreesboro, TN 37129
Please allow 4 to 8 weeks for all refunds.
Requests for a refund need be prepared on a company letterhead and signed by the primary person on the membership account. The written request should also contain the company name, primary contact name, account number, address and any other relevant contact information, date of order, and reason for the refund request.
To be eligible for the 100% Money Back guarantee you must notify Tax Exact in writing by U. S. postal service within 5 days of guaranteed delivery date specified above if you are intending on requesting a refund. Tax Exact upon receipt of your refund request will immediately terminate your membership as requested, including but not limited to access to members websites, software updates, file center access, processing websites. If you do a credit card, PayPal or merchant service chargeback this will void all guarantees, refunds or cancellation of membership, in addition you will still be liable for the membership fee along with all collections & legal fees.
Tax Exact reserves the right to refuse or cancel any membership of Tax Exact without notice or reason. If Tax Exact refuses any membership or cancels any membership due to but not limited to the following you will not be offered a refund making disparaging remarks, slandering remarks, profanity to our employees, harassing calls or what Tax Exact determines as threatening emails.